Frequently Asked Questions
WHEN WILL MY ORDER BE SHIPPED?
Orders will be fulfilled on the day of ordering and shipped by Royal Mail tracked 24-hour service the following day. Orders placed on a Saturday will be fulfilled and shipped on the following Monday. You will receive a tracking number from us once your order has been processed.
CAN I CHANGE MY ORDER AFTER IT IS PLACED?
We aim to fulfil orders on the day they are ordered. If you would like to cancel or change your order please email us
at sales@snugrobes.com–
we can amend your order if it has not already been posted.
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied
with your robe, we are happy to give you a full refund. Returns should be
sent to our address at:
Snugrobes
50 Tullyard Road
Lisburn
BT27 5JN
Northern Ireland
Probably the cheapest return is by Royal
Mail Small Parcel Tracked 48 which is £3.29 if purchased online.
Please include your order sheet so we can can track your order. If you
send us proof of postage to sales@snugrobes.com we can issue an immediate refund. We do not offer free return postage currently, however if you would like an exchange please email us with the alternative size/colour you would like, return your order as detailed above and we will send out a
replacement free of charge.
HOW SHOULD I CARE FOR MY ROBE?
Your Snugrobe does not need
washed regularly. If it gets sandy or muddy we advise cleaning the outer fabric with a damp sponge and hanging outside to air.
You can wash your robe however when needed.
Washing Instructions:
- Wash your robe inside out
- Gentle or delicate machine wash at MAX 30 degrees or cold wash by hand
- IMPORTANT: Use a non-bio powder
- DO NOT tumble dry
- DO NOT hot wash
- DO NOT use fabric softener
- Dry flat or hang at room temperature.
WHERE TO FIND US?
Snugrobes is an online business operating from Lisburn, Northern Ireland. All orders are shipped by Royal Mail tracked service.
If you are local to us you can also get in touch to organise calling to our business address to collect or try on the robes before you buy.
Our contact details are:
Snugrobes
5O Tullyard Road
Lisburn
BT27 5JN
Email: sales@snugrobes.com
Tel: +07493852701
DO YOU DO GROUP DISCOUNT?
We do order a discount for bulk orders for teams etc (percentage depending on how many robes are ordered) - please email us at sales@snugrobes.com to discuss your requirements. We can also organise embrodiery /customisation of the robes for you - please email us to discuss further.
WHAT ARE CHANGING ROBES FOR?
Changing robes are versatile garments originally designed to provide swimmers with privacy and comfort while changing clothes in public or outdoor settings. However, their practicality has seen them adopted for a multitude of scenarios beyond swimming. Our dry robes are perfect for use after football training, watching a match on a chilly day, horse riding, or even walking the dog. Made from absorbent and quick-drying materials, Snugrobes are a high quality changing robe that help our customers stay warm and dry, whether they're transitioning out of wet swimwear or simply seeking comfort and modesty in various outdoor activities. Their features, such as hoods, large pockets, and loose-fitting designs, make them an essential and convenient item for a wide range of outdoor enthusiasts.
CAN YOU USE A DRY CHANGING ROBE AS A COAT?
Absolutely! Our Snugrobes dry changing robes are not only perfect for changing in and out of wet gear, but they also double as a super warm and waterproof coat. The inner fleece wicks away moisture and dries quickly, keeping you cosy and comfortable. Available in three stylish colours, these robes are versatile enough for the school run, a trip to the park, or just when you're out and about.
Get in touch
We endeavour to get back to any queries as quickly as possible. Just send us an email to sales@snugrobes.com or telephone us on +07493852701